The Business of Pharmacy Podcast™

Navigating Difficult Conversations with Pharmacy Staff | Patrick Lott, SHRM-CP

Patrick Lott, an executive and leadership coach, is discussing the gap between the expectations of employees and the reality of what is seen in the workplace, specifically in the field of pharmacy. He discusses the importance of investing in staff and creating a culture of trust and accountability within the organization.

Discusses the gap between expectations of employees and reality in the workplace, particularly in the field of pharmacy

Explains the potential reasons for this gap in the field of pharmacy
Mentions the use of the DISC profile to identify personality differences among employees

Emphasizes the importance of investment in staff and spending time with patients

Advises owners to trust and empower highly paid professionals and not to have shortsighted vision

Discusses the importance of consistency and predictability in leadership style and how it affects the stability of a business

Suggest that staff should know what they can depend on from their leaders and that it is important for leaders to have tools for managing their emotions

Discusses the challenges of taking over a store from parents or through a junior partnership, and how it can be difficult to assert oneself and be supported in that role

Advises that honesty and being forthright would have gone a long way in these situations and that it is important to set expectations

Discusses the importance of clear communication and expectations in the workplace. He emphasizes the importance of being consistent and transparent with employees, and of being willing to help and support them in achieving their goals.

Contact Information:
Email: patrick@sandpstrategies.info

Connect with me:

Instagram: https://www.instagram.com/bizofpharmpod/
Facebook: https://www.facebook.com/BizOfPharmPod
YouTube: https://www.youtube.com/c/TheBusinessofPharmacyPodcast
Twitter: https://twitter.com/bizofpharmpod
LinkedIn: https://www.linkedin.com/company/bizofpharmpod

Website: https://www.bizofpharmpod.com

Loved this episode? Leave us a review and rating here: https://www.bizofpharmpod.com/reviews/new/

Please support The Business of Pharmacy Podcast™ by checking out our sponsors at https://www.bizofpharmpod.com.

Connect with me:

Instagram: https://www.instagram.com/bizofpharmpod/

Facebook: https://www.facebook.com/BizOfPharmPod

YouTube: https://www.youtube.com/c/TheBusinessofPharmacyPodcast

Twitter: https://twitter.com/bizofpharmpod

LinkedIn: https://www.linkedin.com/company/bizofpharmpod

Website: https://www.bizofpharmpod.com

Loved this episode? Leave us a review and rating here: https://www.bizofpharmpod.com/reviews/new/

Please support The Business of Pharmacy Podcast™ by checking out our sponsors at https://www.bizofpharmpod.com/sponsors